HelpForge Privacy Policy

1. Information We Collect

Depending on how HelpForge is used, we may collect and process:

• Discord server IDs
• Discord channel IDs
• Discord user IDs
• usernames, display names, and avatars
• ticket messages, support content, and interaction content
• server configuration settings
• authentication and session information for the web portal
• technical data such as IP addresses, timestamps, request logs, and error logs

2. How We Use Information

We use information we collect to:

• provide and operate HelpForge features
• manage ticket routing and support workflows
• store server-specific settings and configurations
• authenticate users and maintain sessions
• monitor performance, troubleshoot issues, and improve reliability
• protect the service against abuse, spam, fraud, and unauthorized access
• comply with legal obligations where required

3. Legal Basis and Purpose

HelpForge collects and processes only the information reasonably necessary to operate the service and its related features. We do not collect data for the purpose of selling personal information or building unrelated advertising profiles.

4. How Information Is Shared

We do not sell personal information.

We may share information only in limited situations:

• with vendors or service providers needed to operate the service, such as hosting, database, or infrastructure providers
• when required by law, regulation, legal process, or government request
• when necessary to protect the security, integrity, rights, or operation of HelpForge, our users, or others

5. Data Retention

We retain information for as long as reasonably necessary to operate HelpForge, maintain security, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of data and operational needs.

6. Data Security

We use reasonable technical and administrative safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. That said, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices

Server owners and administrators may remove HelpForge from their servers at any time. Users or server administrators may contact us regarding questions about stored data, subject to technical, legal, and operational limitations.

8. Children's Privacy

HelpForge is not directed to children under 13, or under the minimum age required to use Discord in the applicable jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

9. International Use

If you use HelpForge from outside the United States, you understand that your information may be processed and stored in jurisdictions where privacy laws may differ from those in your location.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Continued use of HelpForge after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact

If you have questions about this Privacy Policy, you may contact us at:

Air Vision Studios
Email: privacy@air-vision-studios.com